Norton One

Today we can announce plans to deliver a personalised service that will protect consumers across multiple devices, Norton One™.

Norton One will give consumers the option to select a combination of solutions that work for them and take away the hassle and worry of securing and maintaining today’s connected household.

Norton One will be the industry’s first membership-based offering spanning PC, Mac and mobile security solutions.

Norton One will provide a different experience by providing a single membership that will protect each connected device an a household through one user interface.

You will be able to choose the technologies and devices that you have and need to protect properly. New devices can also be seamlessly added to the membership and quickly protected against online threats. Licenses can then be moved between devices or removed if you’re no longer using a device.

A diversified range of technologies and support will be offered, including security and performance with personalised services and premium support.

Today’s Internet-enabled household relies on multiple devices to communicate, work, shop and play. All these devices need protection against online threats, but protection today needs to provide more than just basic security and must cover the distinct needs of all the household’s connected devices.

Norton market research has found that consumers in the U.S. have an average of 4.5 devices in their household between desktop computers, laptops, tablets, mobile phones and more.

The future of consumer security involves protection across all devices and platforms. We continue to expand our business with our Norton Everywhere initiative, delivering multi-device security solutions that are focused on the individual and their information, wherever you go and regardless of the device you’re using.

Norton One is expected to be available in the first half of 2012.

September 13, 2011 | Filed Under Announcements, Customer service, Family Online Safety, Security | Leave a Comment 

Netflix in need of a fix

At the time of writing this, the US online video service, Netflix is still attempting to recover from an outage. This is now the third day, that the company has been affected. They cannot send confirmations back to customers to have returned DVDs to them, nor process orders for new rentals. Ouch!

There have been no details, that I can see, as to what has caused the problems.  In a curious turn of events however, the streaming video service is up and online and still being able to service customers. Is this a case of the companies online business showing its worth versus the off-line business? Well maybe not, we have to remember the off-line (no pun intended) business is down, is due to ‘IT system’ issues. 

This is yet another reminder of just how dependent companies are on their systems. The implications are significant. The loss of revenue and hence, one would assume, profit. The inconvenience to the customer of not being able to get the films they wanted. All this ends up in a significant hit to the brand image – this can be seen in comments left on the company Blog site. A timely reminder to all of us, to ensure that we have a plan in place ‘just in case’. I am off to run a backup of my laptop!

August 15, 2008 | Filed Under Backup and restore, Customer service | Leave a Comment